HotInfo

Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Getting Care

IG Hotline Information

The Navy Hotline Program is designed to strengthen and focus efforts to combat fraud, waste and mismanagement.  The Navy Inspector General (IG) process is of fundamental importance, it gives voice to all members of the Navy team and assures their concerns will be heard, considered and appropriately addressed. Please visit the Navy IG Hotline complaint procedures page and complaint resolution page.

See the document below for Hotline complaint contact information.

The Joint Commission Contact Information

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181 

Fax
630-792-5636

Email
patientsafetyreport@jointcommission.org

Don't forget to keep your family's information up to date in DEERS!