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Patient Resources

Frequently Asked Questions (FAQs)

Frequently asked questions about our facility.

What does the web transition mean to me?
While there are changes to the site look and feel, and a new URL, there are no gaps in quality or delivery. Your local MTF staff continues to manage and update the content.
Do I need to register for online secure services?
No. Your secure services will not change as a result of the website transition. Continue to use your same site and login for secure services. Visit https://my.mhsgenesis.health.mil/ to find your portal for secure services.
Where do I go to find military hospitals or clinics?
Use the TRICARE Military Treatment Facility (MTF) Locator at www.TRICARE.mil/MTF to search for facilities by state, name, or ZIP code.
Where can I learn more about the changes happening with the Military Health System?
To learn more about MHS Transformation, visit www.Health.mil/Transformation. For updates on the TRICARE benefit, visit www.TRICARE.mil/changes.
Why are the military hospital and clinic websites moving?
By law, the Defense Health Agency (DHA) must manage all military hospitals and clinics beginning 1 OCT 2018. The website transition is just one piece of this change. To learn more, visit www.health.mil/Transformation.
Where can I find and compare information about military hospital performance?
You can access military hospital metrics on topics such patient safety, satisfaction, quality of care, and overall ratings on the MHS Transparency Page.

What should I do if I have a non-life-threatening health issue?
Call or visit your nearest Urgent Care facility if you have a non-life-threatening health issue. If you have a life-threatening health issue, call 911 immediately.
What should I do if I have a life-threatening health issue?
Call 911 immediately to get emergency care if you have a life-threatening health issue.
What should I do if I’m still unsure if I need urgent care?
You can speak directly to a health professional using the Military Health System Nurse Advice Line to assist you with your health concern by calling 1-800-TRICARE (874-2273).
Does Naval Hospital Pensacola provide emergency care services?
No. Call 911 in case of an emergency.
Does Naval Hospital Pensacola provide urgent care services?
Yes. Call 850-505-6731.

Don't forget to keep your family's information up-to-date in DEERS.