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Patient Resources

MHS GENESIS is Coming

On September 24, 2022 the Department of Defense’s new electronic health record (EHR), MHS GENESIS, will launch here at Naval Hospital Pensacola. MHS GENESIS Patient Portal will replace TRICARE Online at this facility.

What is MHS GENESIS?

MHS GENESIS is the new EHR that provides you and your doctors enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families. >>Learn More about MHS GENESIS

What is the MHS GENESIS Patient Portal?

Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:
  • View health information
  • Schedule appointments
  • Communicate securely with providers
  • Request prescription renewals
What does this mean for me?
MHS GENESIS Patient Portal is replacing TRICARE Online, including the patient portal and secure messaging at this facility.
  • If you had a current TRICARE Online account, it will migrate to MHS GENESIS on September 24, 2022. No action is necessary from you.
  • If you don’t already have a TRICARE Online account, you can log onto patientportal.mhsgenesis.health.mil using your DS Logon.
If you have questions about DS Logon, visit the milConnect Website or call 1-800-538-9552.
What happens next?

Appointment availability from September 2022 through December 2022 will be affected, and appointment wait times will increase as our team adjusts to new technology and workflows. We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.

Don't forget to keep your family's information up-to-date in DEERS.