Pharmacy

We fill new prescriptions and refills at no cost for covered medications for:

• Active duty service members and families
• Activated National Guard and Reserve Members and families (Ordered to active duty service for more than 30 days in a row) 
• Retired service members and families
• Retired National Guard and Reserve Members (age 60 and above and receiving retired pay) and families
• Survivors, widows/widowers, and certain former spouses
• Medal of Honor recipients and families
• Beneficiaries using the following plans:
  • TRICARE Prime
  • TRICARE Select
  • TRICARE Reserve Select
  • TRICARE Retired Reserve
  • TRICARE Young Adult
  • Continued Health Care Benefit Program

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription remotely via Q-Anywhere or in person.
• If you choose to activate in person, you can wait or come back later to pick it up.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option and may extend your wait time.
• Electronic prescriptions may be activated in advance via Q-Anywhere to reduce your wait time.

To submit an electronic prescription, ask your provider to select:

• Pharmacy name: DOD PENSACOLA PHARMACY
• NCPDP/NPI number: 5721027/1457764078

Activating New Prescriptions

We have two ways to activate your prescription(s):

Option 1: Q-Anywhere - Fastest and Preferred

Scan the QR code below or go to: https://cxmlink.com/MTF11251
Follow the prompts on your mobile device or computer.

Option 2: In Person

• Stand at the activation line near window 1 at the Main Pharmacy.
• Wait to be called to the window.

Requesting Prescription Refills

We have two ways to refill your prescription(s):

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick up your refills.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 504-605-1316. Then, follow the prompts to select where you want to pick up your refills.
• Follow these steps to refill your prescriptions over the phone: 

1. Dial 504-605-1316  
2. Listen to recording and select the appropriate prompts as options may have changed. 
3. Select the pharmacy where you like your medication picked up. 
   • Option 1:  Pensacola Area Pharmacies 
   • Option 2:  Whiting Field Pharmacy 
   • Option 3:  Meridian Mississippi Naval Air Station Pharmacy 
   • Option 4:  Millington Tennessee Navy Exchange Pharmacy 
   • Option 5:  NAS Belle Chase Pharmacy New Orleans
   • Option 6:  NBHC Gulfport Mississippi Pharmacy 
   • Option 7:  NBHC Panama City Florida Pharmacy
4. Pensacola Area Pharmacies options for refill pick up. This now includes the Naval Hospital.
   • Option 1: The drive-through Refill Pick up Pharmacy by the NEX Shopping Mall
   • Option 3: NAS Pensacola Pharmacy located on Naval Air Station
   • Option 4: NATTC Pharmacy located on Naval Air Station
   • Option 5: The Naval Hospital ScriptCenter pick up located at the Naval Hospital
5. Select the pharmacy specific prompts. 
   • Option 1:  Refill a prescription
   • Option 2:  Request information concerning your medication
   • Option 3:  Instructions on using the refill system
   • Option 4:  Hours of operation
   • Option 5:  Speak with a staff member

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older.

• Prescriptions not picked up will be returned to stock after 10 calendar days.
• If you can’t pick up your prescription within this timeframe, please contact the pharmacy.
• If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy or digital picture).

NHP ScriptCenter – Skip the pick up line!

• Services: New prescription or refill pick up
• Located at Naval Hospital Pensacola, down the hallway from Main Pharmacy
• Hours: Available 6 a.m. to 7 p.m.

Note: If you’re not a registered user, you’ll need to sign up during your first visit.
Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, liquid antibiotics, and/or certain controlled substance prescriptions.

Main Pharmacy

• Services: New prescription pick up
• Located at Naval Hospital Pensacola, 1st Floor. Stand in the dispense line near window 8. 
• Hours: Monday-Friday: 7:30 am to 5 pm. Closed: Saturday, Sunday, and Federal Holidays. 

Corry Station Satellite Pharmacy

Services: Refill pick-up via drive-through or lobby
Located next to the Commissary and NEX
Hours: Monday-Friday: 8 am to 5 pm.  Closed: Saturday, Sunday, and Federal Holidays. 

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located in front of the Naval Hospital Pensacola Pharmacy

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Pharmacy FAQs

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills./p>

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery, TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.