Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Getting Care

Visitor Guidelines

Current Requirements

Currently, all persons will be required to show a Common Access Card, a Military identification card, or approved Government issued identification such as State Driver's License or State Issued identification to gain access to Naval Hospital Pensacola. All juveniles without valid ID must be accompanied by an adult family member. Drivers must be able to show:
  • Valid driver's license
  • Current vehicle registration
  • Proof of current insurance
Due to COVID-19 pandemic new visitation guidelines are necessary to ensure we prioritize patient and staff safety.

Visitor Screening: All visitors will be screened daily for symptoms, including fever greater than or equal to 100.4°F, cough, shortness of breath or difficulty breathing, sore throat, congestion that differs from their typical seasonal allergies, body aches, fatigue, loss of smell/taste, diarrhea. Please download and utilize the Access Screening on the NHP App to expedite your screening.

If a visitor says “YES” to any of the screening symptoms, they will not be allowed entry. All admitted visitors are required to wear a mask. We strongly encourage no visitors over the age of 70 and no visitors with chronic conditions such as lung or heart disease, as these persons are at higher risk of complications if they contact COVID-19. Patients may have one visitor if they need physical assistance for an appointment or support for cognitive or behavioral impairments (including but not limited to Power of Attorney).
Don't forget to keep your family's information up to date in DEERS!