Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Alerts

Jan. 4, 2024

Boil Water Notice for Naval Hospital Pensacola

Naval Hospital Pensacola recently experienced a significant water outage, impacting our main facility, satellite pharmacy, and two clinics. This incident began January 4, 2024 at 7:00 a.m., leading to temporary disruptions in our water supply and affecting various hospital operations. Click Here for Details

Oct. 18, 2022

ER v.s. UCC

Emergency Room v.s. Urgent Care CenterEmergency Room: If you are experiencing any of these, go to your nearest emergency room. Any head trauma Severe allergic reaction Loss of consciousness Severe or persistent vomiting or diarrhea Changes in mental status, such as confusion Coughing or vomiting blood Any motor vehicle crashes Chest pain or

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