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Patient Resources

Other Patient Services


Pastoral Care nurtures the spiritual health of patients and staff.  We provide grief counseling, religious resources, worship opportunities, educational programs, referral information and crisis intervention.  We have a Chapel at the hospital that is available 24/7 as a reflective space for meditation or prayer.
Main Hospital, 3rd Floor, (850) 505-6481.  For emergencies, please call (850) 554-5754 24/7.

Customer Relations

The Customer Relations Office ensures that patient care is delivered in a professional and courteous manner, respecting the dignity and rights of our patients and staff. We manage the Customer Relations Program which is designed to assist our staff and patients by providing a positive approach to resolving concerns, forwarding suggestions, and routing compliments.

Each clinic and branch clinic have designated Department Customer Relations Representatives (DCRR).  DCRR photographs and contact information are prominently displayed within the clinical space.  The DCRR is the patient's point of contact if a patient has a concern that cannot be resolved during the patient's initial contact with a staff member.  DCRRs are to make every effort to resolve the concern at the department level.  Patient concerns unable to be resolved within the department are forwarded to the Customer Relations Office for resolution at the appropriate command level. 

Customer comment cards are available at all outpatient clinics and branch clinics and online.

Decedent Affairs

Services include coordination of autopsies, preparation of death certificates and advice for family members of patients who are eligible for benefits. 
Main Hospital, 7th Floor, (850) 529-1490

Exceptional Family Member Program (EFMP)

Serves active duty families with special health and education needs. 
Main Hospital, 7th Floor, (850) 505-6822

Fraud, Waste and Resource Abuse

An Inspector General investigator is located at the hospital.  Concerns can be submitted in person, by voicemail or email.
Main Hospital, 3rd Floor, (850) 505-6921 or NavyNHPensacolaIGHotline@mail.mil.

Health Benefits Office

The Health Benefits Office is available to assist beneficiaries with questions about benefits or eligibility for care.  The Health Benefits Office is located on the 1st Floor next to Immunizations, and is open Monday - Friday from 7:30 am to 4 pm.  (850) 505-6916 or (850) 505-6915

Medical Records

Military medical records are, by law, the property of the U.S. government and must remain in our facilities at ll times.  You may request a copy of your medical record or have your record transferred by visiting the Medical Records Department.  Please allow two to three weeks for copies.  If you are separating or retiring, please allow six to eight weeks. 
Outpatient Clinic, 1st Floor (near Pharmacy), (850) 505-6556


The Patient and Family Advisory Council serves as the leadership body that develops and implements the strategic plan in support of the Command's mission and the CO's vision concerning Patients and Family. 

Plans, Operations and Medical Intelligence (POMI)

Ensures the deployment readiness of assigned hospital and branch clinic active duty personnel.  Also provides administrative and logistical support to active duty deployments in support of global contingencies and national emergencies.
Main Hospital, 6th Floor, (850) 505 - 6847

Red Cross Volunteers

Please call if you are interested in volunteering at the hospital.  Volunteers are located throughout the hospital and provide a valuable service to the hospital.
Main Hospital, 1st Floor, (850) 505-6601


Security provides physical and investigative security as well as parking control.
Main Hospital, 1st Floor, (850) 505-6007


The Official WIC program is available to low to moderate income pregnant women, recently delivered women, breastfeeding women, infants, and children up to age 5 who are at nutrition risk.
(850) 595-6670

Don't forget to keep your family's information up-to-date in DEERS.