Other Patient Services
Chaplain
Pastoral Care nurtures the spiritual health of patients and staff. We provide:
- Grief counseling
- Religious resources
- Worship opportunities
- Educational programs
- Referral information
- Crisis intervention
We have a chapel at the hospital that is available 24/7 for meditation or prayer.
You can visit us on the 3rd floor of the main hospital. Call us at 850-505-6481. For emergencies, call 850-554-5754 for a 24/7 response.
Customer Relations
The Customer Relations Office ensures the hospital gives patient care in a professional and courteous manner. We stress the importance of respecting the dignity and rights of our patients and staff. We manage the Customer Relations Program which provides a positive approach to resolving concerns, forwarding suggestions, and passing along compliments.
Each clinic has assigned Department Customer Relations Representatives (DCRR). We display photos of each DCRR and post their contact information in the clinical space. The DCRR is your point of contact if you have a concern that can’t be resolved during your first contact with a staff member. DCRRs try to resolve the concern at the department level. We will forward your concern to the Customer Relations Office for resolution at the appropriate command level if we can’t help at the department level.
You can get a customer comment card at all outpatient clinics and online.
Decedent Affairs
Services include:
- Coordination of autopsies
- Preparation of death certificates
- Advice for family members of patients who are eligible for benefits
You can find us on the 1st floor of the main hospital. Our phone number is 850-505-6153
Exceptional Family Member Program (EFMP)
The EFMP makes sure active duty family members’ chronic special needs are considered during the detailing process. We also make sure any necessary medical and educational resources are available upon a family member’s arrival at a new duty station.
Contact the EFMP office in the Patient Administration Department by calling 850-505-6144. You can also visit us on the 1st deck in the main facility building 2268. We are located by the Medical Records Department. You can visit us before you make appointments with the Family Medicine Department. We will make sure all required documents are complete and track the process. You may also email the EFMP office at usn.pensacola.nmrtc-pensacola.list.pcola-fam-mbr-trvlscreen@health.mil.
Fraud, Waste and Resource Abuse
An Inspector General is located at the hospital. You can submit concerns in person, by voicemail, or email. You can visit us on the 3rd floor of the main hospital. Call us at 850-505-6921 or send an email to NavyNHPensacolaIGHotline@mail.mil.
Health Benefits Office
The Health Benefits Office helps beneficiaries with questions about benefits or eligibility for care. The Health Benefits Office is located on the 1st floor next to the Immunizations Department. We are open Monday-Friday from 7:30 a.m. to 4 p.m. We are closed from 11:30 a.m. to noon for lunch. We are also closed on Wednesday afternoons from 11:30 a.m. to 4 p.m. for training. You can call us at 850-505-6916 or 850-505-6915
Medical Records
We no longer provide medical records in paper form. We provide medical records on a disc. To request a copy of your medical records, contact the Naval Hospital Pensacola Medical Records Office at phone number 850-505-6144. You can request copies of older medical records from the National Personnel Records Center (part of the National Archives) in St. Louis by calling 314-801-0800.
Patient and Family Partnership Council
The Patient and Family Advisory Council is the leadership body that develops and implements the strategic plan supporting the Command's mission and the Commanding Officer’s vision for patients and family.
Red Cross Volunteers
The American Red Cross team at the Pensacola Naval Hospital is looking for volunteers! Our open positions include pharmacy helper, pharmacy information desk and patient transportation. To serve as a volunteer, there are some basic “one time” requirements (such as a background check) and recurring requirements (training and immunizations). To apply, visit the American Red Cross Volunteer Connection Then select “Apply Now.” If you have questions or need assistance, contact the American Red Cross Regional Manager, Ms. Samantha Youngren, at 850-382-0887.
The Women, Infants, Children (WIC) Program
The WIC program is available to low to moderate income pregnant women, women who have recently given birth, breastfeeding women, infants, and children up to age five who are at nutrition risk. Call 850-595-6670 for more information.