🚨 Starting June 2, 2024, the UCC will be closed on weekends. Click here for more information. 🚨 

Patient Resources

Other Patient Services

Chaplain

Pastoral Care nurtures the spiritual health of patients and staff.  We provide grief counseling, religious resources, worship opportunities, educational programs, referral information and crisis intervention.  We have a Chapel at the hospital that is available 24/7 as a reflective space for meditation or prayer.
Main Hospital, 3rd Floor, (850) 505-6481.  For emergencies, please call (850) 554-5754 24/7.

Customer Relations

The Customer Relations Office ensures that patient care is delivered in a professional and courteous manner, respecting the dignity and rights of our patients and staff. We manage the Customer Relations Program which is designed to assist our staff and patients by providing a positive approach to resolving concerns, forwarding suggestions, and routing compliments.

Each clinic and branch clinic have designated Department Customer Relations Representatives (DCRR).  DCRR photographs and contact information are prominently displayed within the clinical space.  The DCRR is the patient's point of contact if a patient has a concern that cannot be resolved during the patient's initial contact with a staff member.  DCRRs are to make every effort to resolve the concern at the department level.  Patient concerns unable to be resolved within the department are forwarded to the Customer Relations Office for resolution at the appropriate command level. 

Customer comment cards are available at all outpatient clinics and branch clinics and online.

Decedent Affairs

Services include coordination of autopsies, preparation of death certificates and advice for family members of patients who are eligible for benefits. 
Main Hospital, 7th Floor, (850) 529-1490

Exceptional Family Member Program (EFMP)

Department of the Navy EFMP was established to ensure that Service member’s children or any other family member will have their chronic special needs considered during the detailing process and that the necessary medical and educational resources are available upon their arrival at new stations.
 
Please contact the Naval Hospital Pensacola, Patient Administration Department, EFMP office, at phone number (850) 505-6303 or visit us on the 7th deck, room 7056, of the main facility building 2268, prior to scheduling appointments with Family Medicine to ensure all required documents are completed and for tracking purposes.  You may also email the EFMP office at:  usn.pensacola.navhosppensacolafl.list.pcola-nmrtc-efmp@health.mil

Fraud, Waste and Resource Abuse

An Inspector General investigator is located at the hospital.  Concerns can be submitted in person, by voicemail or email.
Main Hospital, 3rd Floor, (850) 505-6921 or NavyNHPensacolaIGHotline@mail.mil.

Health Benefits Office

The Health Benefits Office is available to assist beneficiaries with questions about benefits or eligibility for care.  The Health Benefits Office is located on the 1st Floor next to Immunizations, and is open Monday - Friday from 7:30 am to 4 pm., closed from 11:30 am to 12:00 pm for lunch and closed on Wednesday afternoons (11:30 am to 4 pm) for training. (850) 505-6916 or (850) 505-6915

Medical Records

Medical record copies will no longer be provided in paper form, but will be provided on disc.  To request a medical record copy, you can contact the Naval Hospital Pensacola Medical Records Office at phone number (850) 505-6929/6382/6556.  Medical record copies may be requested from National Personnel Records Center, Central Archives in St. Louis by calling (314) 801-0800.    

PFPC

The Patient and Family Advisory Council serves as the leadership body that develops and implements the strategic plan in support of the Command's mission and the CO's vision concerning Patients and Family. 

Plans, Operations and Medical Intelligence (POMI)

The purpose of the council is to improve the patient and family experience and provide feedback to DHA in support of High Reliability Organization principles.
Main Hospital, 7th Floor, (850) 505 - 6853

Red Cross Volunteers

The American Red Cross’ (ARC) team at the Pensacola Naval Hospital (NHP) is looking for volunteers!  Our open positions include pharmacy helper, pharmacy information desk and transportation of patients.  To serve as a volunteer at NHP, there are some basic “one time” requirements (such as a background check) and recurring requirements (training and immunizations). To apply…CLICK HERE Then select: “Apply Now” If you have questions or need assistance, please contact the ARC Regional Manager, Ms. Samantha Youngren at (850) 382-0887.

WIC

The Official WIC program is available to low to moderate income pregnant women, recently delivered women, breastfeeding women, infants, and children up to age 5 who are at nutrition risk.
(850) 595-6670

Don't forget to keep your family's information up-to-date in DEERS.