Beginning March 3, 2026, the Main Gate to Naval Hospital Pensacola will remain closed until further notice. Access to the hospital must be obtained via Corry Station and then through the back gate (gate 10). Please be advised that access to Military installations and facilities will require 100% DBIDs verification. This means ALL personnel attempting to gain access must have a valid VA, Retiree, dependent, DBIDs or CAC card. If attempting to gain access without the proper authorization, personnel can obtain a day pass by visiting the Visitor’s Center on NAS and requesting access with a REAL-ID. Please review the attached map for directions to the Hospital via gate 10 and allow yourself an additional 30 minutes of travel time to avoid delays in care.

Getting Care

Appointments & Referrals

Making an Appointment

Main Appointment Line 

850-505-7000

Newborn Appointment

850-505-7000

Referral Management Line

850-505-7000

Public Information

Please arrive 15 minutes prior to your appointment.  If you must cancel your appointment please call 24 hours prior. 

Additional Information

Nurse Advice Line

Call 1-800-TRICARE option 1 to talk to a nurse who can answer health-related questions, help you find a doctor and schedule appointments.

After Hours Care

If you need care after hours, please call 850-505-6601

In Case of an Emergency

  • If you have an emergency, go to the nearest emergency room or call 911.  To learn more, visit www.tricare.mil/emergency.
  • You may be able to make an MTF appointment online, see the below options:

MHS GENESIS Patient Portal

The MHS GENESIS Patient Portal is a secure system designed to help you manage your individual or family health care online. With MHS GENESIS, you can:
  • Make appointments
  • Cancel/reschedule appointments
  • Get E-Visits
  • Request prescription refills
  • Request prescription renewals
  • View laboratory tests results
  • View selected radiology reports  

Registering NEW Family Members (Including newborns)

Steps to be taken before making an appointment at NH Pensacola:

Present at

Outpatient Medical Records (Update DEERS)
6000 W. Highway 98
Pensacola, FL 32512

Phone

850-505-6384
or
850-505-6382

OR

Schedule an Appointment - RAPIDS appointment schedule

Required Documentation

  1. Newborn: hospital birth facts or birth certificate
  2. New dependent (i.e. stepchild, parent, or spouse): include but not limited to marriage certificate, dependent birth certificate and social security card, valid form of I.D., and /or dependency documentation, etc.

Humana Military (Primary Care Manager (PCM) Assignment)

 The dependent must be assigned a PCM before making an appointment. Members have two options:
  1. Online: http://www.humana-military.com/
    1. Select Beneficiaries > Enrollment > Beneficiary Web Enrollment > Enroll Now
  2. Phone: 1-800-444- 5445

MTF Medical Records Department (Patient Registration)

Once the dependent has been registered with PSD and Humana Military, the Medical Records Department can register the member in CHCS/AHLTA and create a medical record.

Schedule initial appointment (Establish Care with PCM)

 Call Appointment Line: 850-505-7000

Finding TRICARE Resources 

  • Need to find information about referrals, claims, and enrollment information? Visit the TRICARE East Region Patient Portal.  
  • Visit the TRICARE Resources page for information on setting up your secure beneficiary portal account, available education resources, and more.  

Contact Us

Phone

Main: 850-505-7000
Nurse Advice Line: 1-800-TRICARE (874-2273), OPTION 1

Online

https://my.mhsgenesis.health.mil/

Don't forget to keep your family's information up to date in DEERS!