Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

Emergency Management

Our mission is emergency preparedness and response. We develop policy, procure resources, train personnel and collaborate with local, state and federal agencies to mitigate, prepare, prevent, respond and recover from emergency events for the purpose of protecting and preserving life and property.

We will post information in times of natural disasters and other emergencies. Below are some usefull links with information about preparing for an emergency.
 
National Weather Service Enhanced Radar Image
Escambia County Storm Surge Map
Santa Rosa County Emergency Management
Santa Rosa County Storm Surge Zone Map
Hurricane Supply List
Severe Weather, Watches, Warnings and Definitions

Don't forget to keep your family's information up to date in DEERS!