Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility: 

Contact Us

Phone/Email:

Health Benefits 

(850) 505-6709

Patient Relations/Advocate
BCAC/DCAO

Hours:

Patient Relations/Advocate

Monday -Friday
7 a.m. to 4 p.m.
Closed from 11:30 am to 12:00 pm for lunch
Closed Wednesday afternoons from 11:30 a.m. to 4 p.m. for training

BCAC/DCAO

Monday - Friday 8 a.m. to 3 p.m.

Location

Patient Relations/Advocate

Main Hospital Building 1, Room 

BCAC/DCAO

Healthcare Business Officer,

Don't forget to keep your family's information up to date in DEERS!