Starting Tuesday, Sept. 23, 2025, the main gate at Naval Hospital Pensacola will be closed for repairs to the guard shack. We anticipate the main gate will re-open on Wednesday, Oct. 8, 2025. During this time, all patients and staff should use the side gate on South 61st Ave. Detour signs will be posted along Highway 98 to direct traffic. Gate hours will remain the same. Thank you for your patience and cooperation while we complete these repairs.

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility: 

Contact Us

Phone/Email:

Health Benefits 

(850) 505-6709

Patient Relations/Advocate
BCAC/DCAO

Hours:

Patient Relations/Advocate

Monday -Friday
7 a.m. to 4 p.m.
Closed from 11:30 am to 12:00 pm for lunch
Closed Wednesday afternoons from 11:30 a.m. to 4 p.m. for training

BCAC/DCAO

Monday - Friday 8 a.m. to 3 p.m.

Location

Patient Relations/Advocate

Main Hospital Building 1, Room 

BCAC/DCAO

Healthcare Business Officer,

Don't forget to keep your family's information up to date in DEERS!