NBHC Mid-South

Healthcare Services

Call 901-874-6100, and use the following options:  

Dietitian 850-505-6210  

Health Promotions 850-505-7075 

TRICARE: 800-444-5445 

After hours, call the Military Health System Nurse Advice Line: 800-TRICARE (874-2273), Option 1 

Check in with the branch health clinic upon arrival to learn about services, how to access to care, medical readiness and maintaining a complete record 

• Medical records
  • 901-874-6081/5679
  • Medical Records Group Email
  • To request medical records, complete DD 2870
    • ​For network providers to release records to BHC Mid-South
    • For BHC record requests, your record will be sent via DoD SAFE, a secure access file exchange with 7 days to access after sent 
• Health Benefit Advisors – educate and help with TRICARE-related inquiries
  • 901-874-6067 or 6049
  • Tricare East 1800-444-5445 to enroll family members
• Operational Readiness(ORC)/PHA for medical readiness
  • (901) 874-6218 or 6161

• Open Monday – Friday from 0730-1600
• Closed all Federal Holidays and Wednesday for Training 1300-1400

• MHS Genesis Patient Portal Tutorials
  • Portal Overview  and Creating a login
  • Making an appointment  (Search by your PCM or location “Navy Medicine MidSouth Family Medicine”)
  • Request Prescription refill
  • Update DEERS
  • For technical assistance, call 800-600-9332, available 24/7

Medical Home Port Team Mid-South

Welcome to your Medical Home Port Team.  Our goal is to provide you with high-quality healthcare you deserve!  We strive to ensure same day access to care and to see your assigned provider or another member of your team if your provider is not available. 

We have expanded your ability to engage in your healthcare and interact with your healthcare team.    

The MHS Genesis Patient Portal allows you to:

• Book appointments online
• Message and communicate your healthcare team
• Refill prescriptions online
• View summaries of your healthcare visits

For care outside of normal clinic hours, the Nurse Advice Line provides options and authorization for immediate care by dialing 1-800-874-2273, option 1  

Hours:  Monday – Friday 0700-1600
Phone Number 901-874-6100

BHC Mid-South Pharmacy

Located in the Navy Exchange

Hours 0800-1600 Monday – Friday

Closed Weekends, Federal Holidays, and Every 4th Wednesday at 1300
New Prescriptions and Renewing Prescriptions

We accept electronically prescribed prescriptions (eRx) for both controlled and non-controlled medications

Options to activate before you arrive:
 
New Prescriptions:
1. By QR code scan or form link
2. Phone line 901-874-6121
                                                                                                                    
Refill Prescription:
1. By QR code scan or form link
2. MHS GENESIS Patient Portal request
3. Automated phone line:504-605-1316

Prescription Activation Procedures

Steps by email:

1   Scan QR CODE or use the following link:  https://forms.osi.apps.mil/r/Xee5gTHPwC

NOTE: Save the email to your contacts to ensure you receive status replies.      

2  Wait to receive an email with the date your prescription is ready to pick up

3  Pick up your prescription within 10 days.  After 10 days, re-activation will be required  

Steps by MHS Genesis Portal:

1  Log into portal.  Requires CAC or DS login  

2  Select Rx Refills tab and select medications to refill 

3  Confirm pharmacy location and submit.  Note ready by time and date for pick up

Steps by Phone:        Prescription Activation/ Refill

1. Refill Automated System (need a Rx number for this line) – Quick method for refill.
   1. Dial 504-605-1316
   2. Press 4 (for the Millington TN NEX pharmacy)
   3. Press 1 (to fill a prescription)
   4. Enter an 8-digit Date of Birth (MM/DD/YYYY) followed by the pound sign (#)
   5. Enter the numeric portion of the prescription number followed by the (#)
   6. Make note of your pick-up date confirmation.
   7. For additional refill request repeat steps 5 and 6 or hang up to end the call. 
2. New Activation (if you do not have a Rx number) – busiest times 1100-1300.
   1. Dial 901-874-6121
   2. Hold on the line for a staff member to fill your request

In-Person: Longest wait-time, consider activating before you arrive.
1.  Wait in line to activate
2.  Wait for Rx to be ready or return at a later time and enter the pick-up line
 

Dental

Dental treatments provided:

• Restorative (Fillings, Crowns, Bridges)
• Prosthetic (Implants)
• Endodontic (Root Canal) Therapy
• Exodontia (Extraction of Teeth)

We also perform:

• Examinations
• Radiographs (X-Rays)
• Diagnosis
• Overseas Screening

Specialty Care

Referred to the network

Important Information

Dental Emergencies

The following are usually considered dental emergencies:

• Severe Pain and/or Swelling
• Uncontrollable Bleeding
• Acute Trauma

The following are generally NOT considered to be dental emergencies:

• Loose teeth (adult or baby teeth) unless associated with trauma/injury
• Loose permanent or temporary crowns and/or broken fillings or teeth that occur while eating

Contact Us

Phone: 901-874-5351

Operational Readiness Center (ORC)

SERVICES:

• Overseas/Operational Duty Screening
• Separation and Retirement Physicals
• Commissioning Physicals
• Deployment Readiness
• CANREC Physicals
• High Risk Screenings

Suitability Screenings start the process immediately upon receipt of orders or letter of intent to meet the 30-day requirement and prevent delays

Contact the Readiness Center at (901) 874-6218 or 6161 or email usn.mid-south.nmrtu-memphis.mbx.pcola-nbhc-ml-pha@health.mil to make an appointment

PHA Process:

• Complete the online self-assessment at https://eha.health.mil/EHA/ and then contact us to make an appointment 

Audiogram walk-ins: Mon, Tues, Thurs, Fri from 0730-1500 / Wed from 0730-1100

Ancillary Services

Services Provided

Immunizations:

• Hours: Monday- Friday 0730-1130 and 1230-1530  

Radiology:

• Hours:  Monday - Friday 0730-1130 and 1230-1530

Laboratory:

• Hours Monday - Friday 0730-1130 and 1230-1445  

Physical Therapy:

• Hours: Monday – Friday  0730-1530

Nutrition- Virtual Appointment with a Registered Dietitian:

• Call to schedule at 850-505-6417.  Consult required for non-AD

Optometry:

• Military issued glasses/inserts: bring a current prescription to radiology dept
• Eye exams:
  • Family members and retirees: visit Tricare.mil/vision to book a network provider
  • AD require a referral for a network exam. Call 901-874-6100 or request in Genesis (include PRD and whether you wear glasses or contacts)

To check on the status of a network referral entered by your PCM:

• Call 1800-444-5445 or www.humana-military.com or Tricare East App
• If you need network care documentation entered in your medical record, please authorize with the facility to fax to BHC Medical Records at 901-874-6165

**Please note**

• This clinic does not receive automated notifications of referral status.
• Please have all notes from outside facilities faxed to Medical Records at 901-874-6165.

Behavioral Health- Active Duty Clinic

• Hours:  Monday – Friday 0700-1600
• ACTIVE DUTY ONLY – For inquires or appointments please call (901) 874-6133
• Family members can initiate care in network with no referral requirement, however we can assist w/ resources
• Services offered but not limited to:
  • Acute safety screening, triage, and military duty determinations
  • SARP services- screenings and continuing care, network services referral
  • BH Case Management/referral assistance
  • Ongoing Treatment (individual, group, and medication management) and/or referral to network/civilian care if unavailable at the clinic.

For emergencies including after hours, danger to self or others- please dial 988, press 1 or dial 911, go to the nearest emergency room, contact chain of command.  

NSA Mid South Behavioral Health Roadmap

Health Promotion

Services Provided

• Health and wellness education and counseling  
• Virtual courses – 2nd Thursday of the month, call (850) 505-7244 to register
  • ShipShape Weight Management  0900-1200
  • Tobacco Cessation 

Additional Resource Links:

Home - Health Promotion & Wellness

Warrior Wellness

Official Navy PFA App

Navy Operational Fitness and Fueling System

Human Performance Resource Center