NMRTU Belle Chasse

Naval Hospital Pensacola

NMRTU Belle Chasse is one of 10 branch clinics assigned to Navy Medical Readiness and Training Command Pensacola.
Vision: To be the health system of readiness and excellence for America’s heroes, past and present, and their families

Marine Corps Support Facility Annex Clinic

Located inside the McCarthy Building at the Marine Corps Support Facility in the Algiers area of New Orleans, this treatment site serves the 900 Active Duty and Activated Reserve Marines and Sailors working at that location. Services available include:

• Limited Pharmacy Dispensing
• Dental Exams and X-Rays
• Audiograms & Immunizations
• Acute and Chronis Medical Visits (including PHA)
• Periodic Health Assessments and Immunizations
• Drawing of Laboratory Specimens

The focus of service at the MCSF location is wellness and health maintenance; therefore complex services and specialty care are not offered, but NMRTU Belle Chasse's full range of services are still available at the NAS/JRB New Orleans location in Belle Chasse.
Appointments for the MCSF location are available through central appointments at 1-877-879-1621 or by using TRICAREONLINE.COM "Secure Messaging" to your PCM's team.  **Important - Ensure that you mention that you need an appointment at the MCSF Clinic Annex. You may also call the clinic directly at (504) 697-9241.
 

Welcome to Medical Home Port Team Mardi Gras

Every ship has a captain—and in our relationship, the captain is YOU. We ask that you take advantage of the tools offered to get the most out of our clinic.

Your Healthcare E-Toolkit:

The Medical Home Port Model

The Medical Home Port concept revolves around the idea that patients are at the center of every decision made regarding their care. Our goal is to provide you with timely and personalized care.
Your Medical Home Port Team is made up of doctors, providers, nurses, corpsmen and support staff dedicated to providing all aspects of your healthcare in a personalized, patient centered way. Your Medical Home Port Team's goal is to provide the high quality healthcare you deserve! We strive to ensure same day access to care when desired and for you to see your assigned provider or another member of your team if your provider is not available.
Team Mardi Gras—Your Partners in Health Maintenance!
Every ship has a captain—and in our relationship, the captain is YOU. We ask that you take advantage of the tools offered to get the most out of our clinic.

Secure Messaging: Ask questions directly to your Medical Home Port Team - on your schedule!

What are my lab results? Can my provider see me on Thursday afternoon? Can my medication be refilled? Use Secure Messaging to ask questions to your Medical Home Port Team.  We reply to every message within eight business hours.
Register at http://www.tolsecuremessaging.com/

TRICARE Online Patient Portal:

View available appointments and schedule them—right on the website. Refill medications, see your lab results, current medications, view your vaccination record. The Patient Portal gives you tools to make decisions and navigate your healthcare. www.tricareonline.com.
Hours:  Monday – Friday from 7:30 a.m. – 4 p.m.
Phone Number: (504) 678-3660
Appointment Line: (877) 879-1621

Humana Military - Your Referral Resource:

Most referral care is provided to our patients using a network of civilian providers. All Network care requires an authorized referral before you go to the first visit. Avoid a bill – know your referral status before you go! https://www.HumanaMilitary.com.
 

NMRTU Belle Chasse Pharmacy

Hours 0730-1600 Monday – Friday

Closed Weekends and Federal Holidays

New Prescriptions and Renewing Prescriptions

Pensacola Pharmacies have transitioned to accepting electronically prescribed prescriptions (eRx) for both controlled and non-controlled medications.  eRx better serve patients trying to activate prescriptions over the phone, NH Pensacola App, and avoids delays when complying with DEA requirements for prescriptions.
 
Tricare must approve all prescriptions prior for the pharmacy to prepare them.  To check which medications will require your provider to submit a prior authorization request and incur delays use the Tricare Formulary Search tool at https://express-scripts.com/tform.
 
We offer prescription activation and text notification services when there are delays and when the prescriptions have been checked by the pharmacist.  Text messages are the integrated into the pharmacy workflow and the fastest way to be notified the status of your prescription request.  We need to know your phone carrier and if you have signed up for text messages please add Noreply_USNavyPensacola@Health.mil to your phone contact list for us  to ensure it is not blocked by spam blockers.
 
Are you unable to reach us by phone or encountering NH Pensacola APP issues?  For non-urgent matters you can email us at usn.new-orleans.nmrtu-b-chasse.list.pcola-nbhc-bc-pharmacy@health.mil Please ensure to give us your Name, DoD ID number, contact number, and a description of the service you need.   

Steps to activate a prescription

• Option 1:  Come to the MTF pharmacy after your provider has electronically prescribed the medication.
• Option 2:  Call our refill line and ask to speak to staff member.  Delays may occur on the phone line.
• Option 3:  Use our NH Pensacola App to activate the prescription.

What to expect after activation.

1. When enrolled into text messaging you will receive notification when the prescription is ready or being delivered to the pharmacy for pick up.  If you are not receiving text messages with links to our pharmacy page please notify our staff to update you to the newest service.  All text messages will be migrated to our new system by December 2022.
2. If you are unable to enroll with text messaging our staff will give you an estimated time when you activate the prescription.

• Our staff member at the MTF Pharmacy you spoke with.
• An email reply from the NH Pensacola App

Pharmacy is experiencing delays in processing prescriptions.  This has increased phone call times as we communicate with Tricare to approve the prescriptions.

Refills

In order to serve you better, the Naval Hospital Pharmacy utilizes an Automated Telephone System called AudioCare. It is very convenient and easy to use and refills may be requested 24 hours a day 7 days a week. Listen carefully because there are several options available.

Follow these simple steps to quickly and easily refill your prescriptions over the phone.

1. Dial 1 (888) 513-4164
2. Listen to recording and select the appropriate prompts as options may have changed.
3. Choose the region you would like to pick up the medication.
   • Option 1:  Belle Chasse (Go to Step 6)
   • Option 2: All other Areas (Go to Step 4)
4. Select the pharmacy where you like your medication picked up.
   • Option 1:  Pensacola Area Pharmacies
   • Option 2:  Whiting Field Pharmacy
   • Option 3:  Meridian Mississippi Naval Air Station Pharmacy
   • Option 4:  Millington Tennessee Navy Exchange Pharmacy
   • Option 6:  NBHC Gulfport Mississippi Pharmacy
   • Option 7:  N\BHC Panama City Florida Pharmacy
5. Pensacola Area Pharmacies options for refill pick up.  This now includes the Naval Hospital.
   • Option 1: The Drive through Refill Pick up Pharmacy by the NEX Shopping Mall
   • Option 3: NAS Pensacola Pharmacy located on Naval Air Station
   • Option 4: NATTC Pharmacy located on Naval Air Station
   • Option 5: The Naval Hospital Scriptcenter pick up located at the Naval Hospital
6. Select the pharmacy specific prompts.
   • Option 1:  Refill a prescription
   • Option 2:  Request information concerning your medication
   • Option 3:  Instructions on using the refill system
   • Option 4:  Hours of operation
   • Option 5:  Speak with a staff member (activation and questions)

If you do not know your prescription number?  Please download the Naval Hospital Pensacola app onto your smartphone and request your refill to be activated, select the prompt to speak with a pharmacy staff member when you call in the refill or come speak to us in person. 
 
Prescription numbers have changed.  The format is now “Site-Prescription number” ex. 1129-100006589.
 
If you are running out of medications and cannot reach a pharmacy staff member by APP or by calling us please come into our pharmacy so we can help you directly.  We apologize for the inconvenience, but we are experiencing high volume of calls and do not want you to run out of your medications.

Refill pickup requests at the MTF pharmacy of your choice is not available through the MHS Genesis Patient Portal at this time.

TRICARE Pharmacy Not just for Home Delivery Anymore
Would you like to know the status of your prescription(s), prior authorization request decisions, prices of medications at network pharmacies you could go to or would you like the convenience of medications delivered to your home?  To find out more go to https://militaryrx.express-scripts.com.
 

Your Electronic Health Record MHS Genesis and Patient Portal

Need to look up your health record, request a prescription renewal from your MTF Provider, check a lab result, schedule an appointment, or send a message to your health care team?  Login to the MHS GENESIS Patient Portal.   A DS Logon Account is required.  To find out more go to https://my.mhsgenesis.health.mil/pages/home.

Directory

Aviation Medicine/Screening Exams/PHA 504-678-3665 or usn.nolaepha@mail.mil
Behavioral Health 504-678-7929/4538
Case Management 504-678-2058
Dental Appointments 504-678-7965
Laboratory 504-678-7950
Managed Care/Health Benefits 504-678-7916/4555. For information about the various types of military health insurance available, please click here .
Medical Boards 504-678-3664
Medical Records 504-678-7905 [7923 fax]
Nurse Advice Line 1-800-TRICARE, option 1 (1-800-874-2273)
Occupational Health 504-678-6485
Optometry 504-678-7927
Physical Therapy 504-678-7921
Radiology 504-678-7939
TRICARE/Humana Military 1-800-444-5445

Dental treatments such as:

• Restorative (Fillings, Crowns, Bridges)
• Prosthetic (Implants)
• Endodontic (Root Canal) Therapy
• Exodontia (Extraction of Teeth)

We also perform:

• Examinations
• Radiographs (X-Rays)
• Diagnosis
• Overseas Screening

Specialty Care

Referred to the network

Important Information

Dental Emergencies

The following are usually considered dental emergencies:

• Severe Pain
• Severe Swelling
• Uncontrollable Bleeding
• Acute Trauma

The following are generally NOT considered to be dental emergencies:

• Loose teeth (adult or baby teeth) unless associated with trauma/injury
• Loose permanent or temporary crowns and/or broken fillings or teeth that occur while eating

Contact Us

Phone: