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Health Clinics

NBHC Memphis

Health Care Services

Dental 901-874-5351
Health Benefits Office 901-874-6067
Immunizations 901-874-6129
Laboratory 901-874-6144
Medical Records 901-874-6081
Nurse Advice Line 1-800-TRICARE (874-2273), option 1
Radiology 901-874-6140
TRICARE* 1-800-444-5445

Medical Home Port Team Mid-South

Welcome to your Medical Home Port Team. We are here to provide you with the best possible care and that happens when the patient, providers, and support staff all work together.
To make the most of our partnership, we promise to be respectful, collaborative, and accessible. In turn, we ask that you engage in ongoing communication with us and that you take charge of your health.
Your Medical Home Port Team is made up of doctors, providers, nurses, corpsmen and support staff dedicated to providing all aspects of your healthcare in a personalized, patient centered way. Your Medical Home Port Team's goal is to provide the high quality healthcare you deserve! We strive to ensure same day access to care when desired. Our goal is for you to also see your assigned provider or another member of your team if your provider is not available.
We know you best and are committed to providing personalized care. We have expanded our ability to meet your needs with avenues to provide aspects of care that do not always require a face to face visit. RelayHealth is a secure messaging service that provides convenient access to your healthcare team. If you want to request a prescription refill or send your provider a question at midnight, you have access! Please take the time to sign up for this valuable communication tool. We want to ensure that your needs are delivered in your assigned team, thus alleviating potential long waits in an Urgent Care Center or Emergency Room for routine care. The success of a Medical Home Port Team requires a partnership between us and our patients as we navigate and optimize your health together. When you have a need for healthcare, please contact us. We are committed to caring for you at a time that is convenient to you!
Hours:  Monday – Friday from 7:00 a.m. – 4 p.m.
Phone Number: (901) 874-6100

NMRTU NSA MID-South Pharmacy

Located in the Navy Exchange

Hours 0800-1600 Monday – Friday

Closed Weekends, Federal Holidays, and Every 4th Wednesday from 1300-1600
(888) 513-4164

New Prescriptions and Renewing Prescriptions

Pensacola Pharmacies have transitioned to accepting electronically prescribed prescriptions (eRx) for both controlled and non-controlled medications.  eRx better serve patients trying to activate prescriptions over the phone, NH Pensacola App, and avoids delays when complying with DEA requirements for prescriptions.
Tricare must approve all prescriptions prior for the pharmacy to prepare them.  To check which medications will require your provider to submit a prior authorization request and incur delays use the Tricare Formulary Search tool at https://express-scripts.com/tform.
We offer prescription activation and text notification services when there are delays and when the prescriptions have been checked by the pharmacist.  Text messages are the integrated into the pharmacy workflow and the fastest way to be notified the status of your prescription request.  We need to know your phone carrier and if you have signed up for text messages please add Noreply_USNavyPensacola@Health.mil to your phone contact list for us  to ensure it is not blocked by spam blockers. 

Steps to activate a prescription

  • Option 1:  Come to the MTF pharmacy after your provider has electronically prescribed the medication.
  • Option 2:  Call our refill line and ask to speak to staff member.  Delays may occur on the phone line.
  • Option 3:  Use our NH Pensacola App to activate the prescription.

What to expect after activation.

  1. When enrolled into text messaging you will receive notification when the prescription is ready or being delivered to the pharmacy for pick up.  If you are not receiving text messages with links to our pharmacy page please notify our staff to update you to the newest service.  All text messages will be migrated to our new system by December 2022.
  2. If you are unable to enroll with text messaging our staff will give you an estimated time when you activate the prescription.
  • Our staff member at the MTF Pharmacy you spoke with.
  • An email reply from the NH Pensacola App
Pharmacy is experiencing delays in processing prescriptions.  This has increased phone call times as we communicate with Tricare to approve the prescriptions.


In order to serve you better, the Naval Hospital Pharmacy utilizes an Automated Telephone System called AudioCare. It is very convenient and easy to use and refills may be requested 24 hours a day 7 days a week. Listen carefully because there are several options available.

Follow these simple steps to quickly and easily refill your prescriptions over the phone.
  1. Dial 1 (888) 513-4164
  2. Listen to recording and select the appropriate prompts as options may have changed.
  3. Choose the region you would like to pick up the medication.
    • Option 1:  Belle Chasse (Go to Step 6)
    • Option 2: All other Areas (Go to Step 4)
  4. Select the pharmacy where you like your medication picked up.
    • Option 1:  Pensacola Area Pharmacies
    • Option 2:  Whiting Field Pharmacy
    • Option 3:  Meridian Mississippi Naval Air Station Pharmacy
    • Option 4:  Millington Tennessee Navy Exchange Pharmacy
    • Option 6:  NBHC Gulfport Mississippi Pharmacy
    • Option 7:  N\BHC Panama City Florida Pharmacy
  5. Pensacola Area Pharmacies options for refill pick up.  This now includes the Naval Hospital.
    • Option 1: The Drive through Refill Pick up Pharmacy by the NEX Shopping Mall
    • Option 3: NAS Pensacola Pharmacy located on Naval Air Station
    • Option 4: NATTC Pharmacy located on Naval Air Station
    • Option 5: The Naval Hospital Scriptcenter pick up located at the Naval Hospital
  6. Select the pharmacy specific prompts.
    • Option 1:  Refill a prescription
    • Option 2:  Request information concerning your medication
    • Option 3:  Instructions on using the refill system
    • Option 4:  Hours of operation
    • Option 5:  Speak with a staff member (activation and questions)
If you do not know your prescription number?  Please download the Naval Hospital Pensacola app onto your smartphone and request your refill to be activated, select the prompt to speak with a pharmacy staff member when you call in the refill or come speak to us in person. 
Prescription numbers have changed.  The format is now “Site-Prescription number” ex. 1129-100006589.
If you are running out of medications and cannot reach a pharmacy staff member by APP or by calling us please come into our pharmacy so we can help you directly.  We apologize for the inconvenience, but we are experiencing high volume of calls and do not want you to run out of your medications.

Refill pickup requests at the MTF pharmacy of your choice is not available through the MHS Genesis Patient Portal at this time.


TRICARE Pharmacy Not just for Home Delivery Anymore

Would you like to know the status of your prescription(s), prior authorization request decisions, prices of medications at network pharmacies you could go to or would you like the convenience of medications delivered to your home?  To find out more go to https://militaryrx.express-scripts.com.

Your Electronic Health Record MHS Genesis and Patient Portal

Need to look up your health record, request a prescription renewal from your MTF Provider, check a lab result, schedule an appointment, or send a message to your health care team?  Login to the MHS GENESIS Patient Portal.   A DS Logon Account is required.  To find out more go to https://my.mhsgenesis.health.mil/pages/home.

Dental treatments such as:

  • Restorative (Fillings, Crowns, Bridges)
  • Prosthetic (Implants)
  • Endodontic (Root Canal) Therapy
  • Exodontia (Extraction of Teeth)

We also perform:

  • Examinations
  • Radiographs (X-Rays)
  • Diagnosis
  • Overseas Screening

Specialty Care

Referred to the network

Important Information

Dental Emergencies

The following are usually considered dental emergencies:

  • Severe Pain
  • Severe Swelling
  • Uncontrollable Bleeding
  • Acute Trauma

The following are generally NOT considered to be dental emergencies:

  • Loose teeth (adult or baby teeth) unless associated with trauma/injury
  • Loose permanent or temporary crowns and/or broken fillings or teeth that occur while eating

Contact Us


Contact Us


5722 Integrity Drive
Millington, TN


Monday - Friday 7:30 - 4PM


Main Clinic Phone: (901) 874-6100
Safeline: 1-866-678-4881
Sponsor Coordinator: (901) 874-6100

Making COVID-19 Vaccine Appointments


(901) 874-6129

Don't forget to keep your family's information up-to-date in DEERS.