Important Notice: Boil Water
Naval Hospital Pensacola recently experienced a significant water outage, impacting our main facility, satellite pharmacy, and two clinics. This incident began January 4, 2024 at 7:00 a.m, leading to temporary disruptions in our water supply and affecting various hospital operations.
Cause of the Outage: After a thorough investigation by our facilities team, the cause of the outage has been identified as a check-valve malfunction in the ECUA waterline. This malfunction led to a considerable drop in water pressure, prompting immediate action from our team to ensure the safety and well-being of our patients, staff, and visitors.
Current Measures:
In response to this incident, we have taken proactive measures to manage the situation effectively. The main waterline from Corry Station has been repressurized and is now successfully supplying adequate water pressure to the hospital. However, due to the interruption in water flow and as a standard safety protocol, we have implemented a Boil Water Notice across the hospital's affected areas. This notice is in place as a precaution until we can ensure that the water is safe for consumption.
Duration of the Boil Water Notice:
The Boil Water Notice is expected to be in effect for up to 48 hours, a standard duration necessary for thorough testing of the water post-restoration. Testing of the water supply has commenced as of January 4, 2024, and we are working diligently to expedite this process.
Commitment to Safety and Service:
Naval Hospital Pensacola remains committed to the highest standards of patient care and safety. We understand the inconvenience this may cause and appreciate the patience and support of our community as we work to resolve this issue. Our priority is to restore normal operations as quickly and safely as possible, ensuring the continued provision of high-quality medical care to our patients.
We are grateful for the understanding and cooperation of our staff, patients, and visitors during this time. Please visit this webpage regularly for the latest updates and information.
Frequently Asked Questions (FAQs):
Q1: What caused the water outage at Naval Hospital Pensacola?
A1: Facilities has identified the cause of the recent water outage as a check-valve malfunction in the ECUA waterline, which resulted in a significant drop in water pressure.
Q2: Is the hospital still open for appointments and treatments?
A2: Yes, the hospital remains open. However, some services might be adjusted or temporarily relocated. We encourage patients to call our Main Appointment Line at (850) 505-7171 for the latest information on specific services.
Q3: How can I reschedule my appointment?
A3: To reschedule your appointment, please contact our Main Appointment Line at (850) 505-7171. Our staff will assist you in finding a suitable alternative time or location for your appointment.
Q4: Are there alternative facilities available for treatments and services?
A4: Yes, certain treatments and services may be available at alternative facilities. We recommend contacting the relevant department through our directory at pensacola.tricare.mil/About-Us/Directory for specific information.
Q5: What precautions are being taken for patient and staff safety during the boil water notice?
A5: During the boil water notice, we are ensuring that all water used for drinking, cooking, and hygiene is either boiled or bottled. Handwashing stations with safe water are available, and bottled water is being provided for drinking.
Q6: Where can I get updates on the situation?
A6: Updates will be posted on this webpage and our Facebook page at facebook.com/NavalHospPensacola. We recommend checking these sources regularly for the latest information.
Q7: Who can I contact for more information or assistance?
A7: For more information or assistance, please call the Public Affairs Office at (850) 505-6796 or refer to our directory at pensacola.tricare.mil/About-Us/Directory.
Q8: How can I provide feedback or report concerns related to the water outage?
A8: We welcome your feedback and concerns. Please use our Interactive Customer Evaluation survey at ice.disa.mil/index.cfm?fa=site&site_id=778 to share your thoughts.
Q9: How long is the boil water notice expected to last?
A9: The duration of the boil water notice is dependent on the results of ongoing testing and repairs. We will provide updates as soon as new information is available.
Q10: What should I do if I have a medical emergency?
A10: In case of a medical emergency, please proceed to the nearest emergency room or call 911. If you require non-emergency urgent care, contact our Main Appointment Line for guidance on available services.
Interactive Customer Evaluation (ICE)
ICE is a web-based tool that collects your feedback on services at this facility:
